Quail Creek

Summary of Reviews:

• There are mixed reviews about the memory care facilities, with some expressing dissatisfaction due to lack of communication, inadequate care, and management issues, including a case where residents contracted COVID without timely notification to family members.
• On the positive side, many reviewers praise the staff's attentiveness, the quality of care provided, and the amenities available. Facilities like Quail Creek receive commendations for making residents feel at home and for their engaging activities.
• Concerns were raised about the transition of management leading to a decline in the quality of care, with specific complaints about cleanliness, loss of personal items, and inadequate medical oversight in some facilities.
• Despite some negative experiences, there are reports of excellent dining, caring administration, and a beautiful community environment that caters to all needs.
• One facility was specifically criticized for its handling of a resident's transition from Assisted Living to Memory Care, highlighting issues such as poor maintenance, lack of staff presence, and mismanagement of resident care and belongings.
• Overall, while there are instances of exceptional care and community praised by family members, there are also significant concerns about management practices, communication, and the quality of care in some memory care facilities.