Pueblo Springs Rehabilitation Center

Negative Reviews:

• Several complaints about neglect, including lack of pain management, unanswered call lights, and unaddressed oxygen needs leading to emergency situations.
• Reports of poor staff behavior, including rudeness, unprofessionalism, and lack of compassion towards patients.
• Issues with facility cleanliness and maintenance, such as old mattresses left in rooms and complaints about the environment being dark, gloomy, and musty.
• Concerns about patient safety and well-being, including inappropriate room sharing for patients with compromised immune systems and missing personal items.
• Complaints about the quality of food and overall care, with some describing it as reminiscent of a grade school cafeteria.
• Several reviewers expressed a desire to remove their loved ones from the facility due to these issues.

Positive Reviews:

• Some employees and family members praise the facility, highlighting caring staff, beautiful and clean environment, and professional management.
• Positive experiences with rehabilitation services, with mentions of effective therapy and good communication with nurses.
• Appreciation for the staff's efforts despite industry-wide staffing shortages, with some noting improvements under new leadership.
• Several reviewers would recommend Pueblo Springs for both employment and patient care, citing a supportive and caring community.

Mixed Feedback:

• While some reviews highlight excellent care and recommend the facility, others describe it as the worst experience, citing significant concerns about patient treatment and facility management.
• The disparity between positive employee reviews and negative patient or family experiences suggests a divide in perception of care quality.