Pruitthealth - Union Pointe

Negative Reviews:

• Facility described as unprofessional and understaffed, with reports of poor service including long wait times for assistance and inadequate care.
• Several reviewers reported neglect, including failure to provide timely pain medication and necessary hydration, leading to severe health complications.
• Communication issues highlighted, with family members struggling to get updates or responses from the facility.
• Complaints about specific staff members being unprofessional and unhelpful.
• Concerns raised about the facility's handling of COVID-19, including a case where a resident contracted the virus allegedly due to staff negligence.
• Overall dissatisfaction with the level of care, cleanliness, and management, with some reviewers advising against admitting loved ones to the facility.

Positive Reviews:

• Some staff members, including a named employee and a social worker, were praised for going above and beyond in their care and assistance.
• The physical facility described as clean and appealing, with one reviewer noting the quality of the food exceeded expectations.
• A few reviewers had positive experiences with the care provided, mentioning attentive and hard-working staff.
• One review highlighted the facility's efforts in improving culture and quality of life for residents.
• Praise for the facility's cleanliness, safety, and the friendliness of the staff, with a recommendation based on these aspects.