Pruitthealth - Trent

Negative Reviews:

• Several reviews report neglect and inadequate care, including failure to follow prescribed diets, lack of timely medical attention leading to hospitalization, and insufficient rehabilitation services.
• Communication issues are highlighted, with family members and professionals experiencing long wait times, unprofessional behavior, and difficulty reaching staff by phone.
• Cleanliness and maintenance of the facility are criticized, with reports of pests and unpleasant odors.
• Some staff members are described as uncompassionate, rude, and failing to meet basic care requirements.

Positive Reviews:

• There are mentions of cooperative and helpful staff, particularly in managing a patient's care and addressing issues.
• Some reviewers appreciate the dedication and kindness of specific staff members, highlighting their positive impact on patient care.
• One review praises the facility for its responsiveness and the quality of care provided to their relative, recommending it for others.

Mixed Reviews:

• COVID-19 restrictions and limited visitations are a common concern, affecting the ability of families to see their loved ones and assess the facility firsthand.
• While some staff members are commended for their care and professionalism, others are criticized, suggesting inconsistency in the quality of care and service.

General Observations:

• The facility appears to have significant room for improvement in areas such as communication, cleanliness, and overall patient care.
• Positive experiences are often attributed to individual staff members rather than the facility's systemic practices.
• Prospective clients and their families are advised to thoroughly investigate and consider their options before choosing this facility.