Pruitthealth - Town Center

The reviews for this senior living facility are mixed, with some expressing satisfaction and others detailing negative experiences. Positive comments highlight excellent care, professionalism, cleanliness, and attentiveness from staff. Several reviewers specifically commend the facility for providing great care to their loved ones, mentioning that the environment is clean, professional, and that the staff is willing to go the extra mile.

However, there are significant concerns raised by other reviewers. Common complaints include neglect, lack of empathy, poor communication, and inadequate response to patient needs. One reviewer mentioned their father suffered from neglect, leading to a rash from unattended wet diapers. Another shared a distressing experience of their mother being placed in a room with a patient recovering from pneumonia without proper precautions, resulting in a COVID-19 infection. There are also reports of unresponsive night staff, stolen clothes, and unsanitary conditions, particularly mentioning a strong urine odor in certain corridors.

Some reviews also point out issues with the administration and the facility's handling of medications and therapy services, accusing them of being more concerned with money than patient care. Instances of patients not receiving meals, basic care, or being left unattended after falls were also mentioned, with one reviewer having to make emergency arrangements to move their loved one to another facility due to extreme neglect.

Despite the negative feedback, there are instances of praise for certain staff members, including nurses and nurse assistants, who provided good care. One reviewer plans to stay at the facility themselves, citing excellent care provided to their mother three years prior.

In summary, while some have had positive experiences, a significant number of reviews raise serious concerns about the quality of care, staff responsiveness, and overall management of the facility.