Pruitthealth - Savannah

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. Positive comments include pleasant and knowledgeable staff, good care for some residents over extended periods, and appreciation for family support and encouragement. However, numerous reviews raise serious issues such as unprofessional staff behavior, neglect, poor communication, lost or stolen personal items, inadequate staffing levels, and substandard cleanliness and maintenance.

Specific complaints include patients being unable to reach necessary items, cold environments, poor quality food, medication errors, and long wait times for assistance. Some reviewers noted a lack of real physical therapy until late in the treatment period, with staff described as unprofessional and neglectful. Concerns about the facility's cleanliness, with reports of unpleasant odors and unclean conditions, were also mentioned. Additionally, there were reports of personal belongings being lost or stolen and difficulties in getting issues resolved or receiving callbacks from the facility.

Despite these challenges, some reviews acknowledged efforts by certain staff members and administrators to address problems and provide care. The importance of family involvement in the care process was emphasized, along with a call for better communication and more detailed updates on patient progress. The need for increased staffing and better compensation for frontline workers was also highlighted, reflecting broader issues in the healthcare industry.

Overall, while there are instances of satisfaction with the care provided, the prevalence of negative experiences and concerns suggests significant room for improvement in the facility's operations, staff training, and patient care practices.