Pruitthealth - Santa Rosa

Reviews of the senior living facility present a mixed picture, with some highlighting exceptional care and others expressing serious concerns. Positive comments often praise the helpful and friendly staff, with specific shoutouts to individuals who have gone above and beyond in providing care, making physical therapy enjoyable, and ensuring residents are motivated. The facility is described as clean, with a great team, and some reviewers have had such positive experiences that they would recommend it to others for its compassionate care and excellent physical therapy program.

However, there are significant concerns raised by other reviewers. Some describe the care as inadequate, with instances of neglect leading to severe health consequences for their loved ones. Complaints include a lack of communication and responsibility from the staff, undertrained personnel, and an overall lack of compassion and care. There are reports of residents suffering due to delayed medical responses and receiving inappropriate medications. The administrative response to these concerns is also criticized, with some finding it dismissive or unhelpful.

Despite the criticisms, there are acknowledgments of the facility's cleanliness, the dedication of some staff members, and the positive impact of the therapy department. The facility has been noted for having a deficiency-free state survey for two consecutive years, indicating a level of quality in certain aspects of its operations. Yet, the contrasting experiences shared by reviewers suggest a variability in the quality of care and service provided, underscoring the importance of thorough consideration and monitoring for those considering this facility for their loved ones.