Pruitthealth - Ridgeway

Positive Reviews:

• Many reviewers appreciate the care and attention their loved ones receive, highlighting the staff's kindness, respectfulness, and communicativeness.
• Facilities are often described as clean and attractive, with some families noting that the staff goes above and beyond in providing care and setting goals for residents.
• Several reviewers feel their family members are in good hands, mentioning that the nursing staff is attentive and doctors have great bedside manners.

Negative Reviews:

• Some reviewers express concerns over the facility's cleanliness, mentioning issues like unpleasant odors, gnats, and unclean conditions.
• There are reports of poor communication from the staff, with some families struggling to get updates or responses to their concerns.
• Several reviews mention safety and care concerns, including unaddressed falls, missing personal items, and inadequate supervision leading to resident harassment.
• Some families have experienced difficulties with visitation policies and feel that the facility's management of COVID-19 has contributed to a sense of isolation for residents.
• A few reviewers call for the facility to be shut down, citing neglect, unsafe conditions, and incidents that they believe led to harm or the death of their loved ones.

Mixed Reviews:

• While some families are satisfied with the care provided, others find the facility lacking in cleanliness and safety measures.
• Communication with the facility is a recurring issue, with some praising the staff's efforts while others find it lacking.
• The quality of care and attention to residents' needs varies significantly across different reviews.