Pruitthealth - Magnolia Manor

Reviews for the senior living facility present a mixed picture, with experiences ranging from highly positive to deeply concerning. Some reviewers have praised the facility for its wonderful staff, first-class facilities, and the professional and compassionate care provided. The rehabilitation team, in particular, has been lauded for their amazing work, helping residents regain strength and mobility. The overall atmosphere, cleanliness, and the quality of food have also received positive mentions.

However, there are serious concerns raised by some reviewers regarding the quality of care and management. Issues include neglect, poor hygiene, unattended medical needs, and a lack of professionalism and transparency from certain staff members. One reviewer detailed a distressing experience where their loved one suffered from repeated UTIs, poor hygiene, and lack of proper care, leading them to transfer their loved one to another facility. Another reviewer reported a lack of timely communication about significant health events, including falls and hospitalizations.

There are also complaints about the facility being understaffed and some staff members being unresponsive or rude. One particularly alarming account described a resident being neglected for hours and treated rudely when they sought help.

On the other hand, some reviewers have noted improvements in care upon addressing issues or after re-admittance, suggesting that the facility may be responsive to feedback and capable of making positive changes. The social activities and efforts to keep residents safe during the COVID-19 pandemic were also appreciated.

In summary, while many have had positive experiences, highlighting the staff's friendliness, the facility's cleanliness, and effective rehabilitation services, there are significant concerns about certain aspects of care and management that potential residents and their families should consider.