Pruitthealth - Columbia

Reviews of the senior living facility have been mixed, with some highlighting positive experiences and others expressing significant concerns. Positive comments include appreciation for the welcoming and caring staff, with specific mentions of individuals who were polite, caring, and professional. Families have expressed gratitude for the care provided to their loved ones, noting that some staff members went above and beyond to meet their needs and keep them informed.

However, there are numerous negative reviews that raise serious concerns about the facility's operations and care standards. Issues cited include inadequate communication, with reports of unanswered phone calls and a lack of responsiveness to resident needs. Several reviewers reported that their loved ones received poor care, including instances of neglect, unattended medical needs, and unsanitary conditions. Concerns were also raised about the facility's handling of resident admissions and discharges, with some families feeling misled about the level of care provided. Additionally, there were complaints about the quality of food and the cleanliness of the facility.

Some reviews specifically criticized the facility's management and staff attitude, describing them as unprofessional and inconsiderate. There were alarming reports of residents not receiving timely assistance, leading to falls and other adverse events. The facility's security and safety measures were also questioned, with one family recounting an incident where they found the facility unattended during a visit.

Overall, while there are instances of positive feedback, the majority of reviews suggest a need for significant improvements in care, communication, and facility management to ensure the safety and well-being of residents.