Pruitthealth - Carolina Point

The reviews for this senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns. Several reviewers praised specific staff members for their professionalism, kindness, and the care provided, noting improvements in their loved ones' conditions and the cleanliness of the facility. Positive comments were made about the rehabilitation staff, the involvement of family in care, and the overall friendliness and helpfulness of some staff members.

However, numerous reviews raised significant issues regarding the quality of care, including neglect, mishandling of care, and a lack of responsiveness from the nursing staff. Concerns were also voiced about the facility's handling of pressure and burn wounds, the quality and variety of food, and the overall cleanliness and orderliness. Some reviewers reported experiencing or witnessing disrespectful treatment of residents, inadequate communication with family members, and a lack of timely notification in emergencies. High staff turnover, short staffing, and the facility's response to the COVID-19 pandemic were additional points of criticism.

While some families had positive experiences, particularly with the rehabilitation services and certain staff members, others strongly discouraged placing loved ones in the facility, citing instances of neglect, poor management, and inadequate care. The mixed reviews suggest that experiences at this facility can vary widely, with some finding the care satisfactory and others finding it severely lacking.