Pruitthealth - Austell

Summary of Reviews:

• Some reviewers do not recommend the facility, citing concerns over staffing, patient care, especially during nights and weekends, and difficulties in communication.
• Other reviewers praise the facility for its staff, cleanliness, and management, especially during the COVID-19 pandemic, highlighting the kindness and attentiveness of the staff.
• Physical therapy services received positive mentions for complying with doctor's requests and being regular.
• Several reviews express dissatisfaction with the handling of patient needs, including feeding, room cleanliness, and response to patient calls.
• Some employees have shared positive experiences working at the facility, describing it as a positive and teaching environment, and praising the teamwork and dedication.
• Concerns were raised about the facility's visitation policy during the pandemic, with some reviewers feeling it contributed to patient isolation.
• There are mixed reviews about the food quality and the state of the facility's amenities, such as room temperature and television equipment.
• A few reviews mention the facility's high rating with CMS.gov and recommend it for both short-term rehab and long-term residence.
• Some reviewers have had negative experiences with medication management, cleanliness, and overall patient care, leading them to remove their family members from the facility.
• Communication with the facility's staff, particularly about patient care and administrative matters, was a common issue among dissatisfied reviewers.