Provo Assisted Living

Provo Assisted Living (PAL) receives a mix of positive reviews and a few concerns, highlighting its strengths and areas for improvement. Many reviewers praise the facility for its cleanliness, well-maintained environment, and the variety of activities available to residents. The staff is frequently described as friendly, caring, and professional, with special mentions of their efforts to create a family-like atmosphere and their responsiveness to residents' needs.

Several reviews commend the quality of food served, noting it as exceptional and accommodating to dietary needs. The facility's setting, with scenic views and well-furnished interiors, is also appreciated. The management, particularly the administrator named Sherry, is often highlighted for their effective communication and dedication to residents' well-being.

Employees, both current and former, share positive experiences working at PAL, emphasizing the high standard of care, supportive work environment, and the joy of interacting with residents. They appreciate the facility's approach to handling the COVID-19 pandemic and the ongoing efforts to expand and improve the facility.

However, there are concerns raised about staffing levels and the quality of care. One review specifically criticizes the facility for not being a safe place due to being understaffed and alleges that the facility does not adequately address patient care and staff welfare. Another review expresses dissatisfaction with the administration's handling of complaints and suggests potential issues with respect and care for residents.

Overall, while many reviews highlight PAL as a commendable assisted living option with a strong sense of community and quality care, there are notable concerns that prospective residents and their families may want to consider and inquire about further.