Provident Village At Creekside

Positive Experiences:

• Visitors and family members have praised the caring and attentive staff, highlighting individuals who made significant positive impacts during tours and the transition process for new residents.
• Many reviews commend the facility for its cleanliness, beautiful environment, and the quality of care provided to residents, including those in assisted living and memory care.
• Staff members, including those in maintenance, med techs, and social directors, are noted for their professionalism, knowledge, and compassion.
• Several reviewers mentioned the facility's ability to create a sense of community and family, making residents feel at home and well-cared-for.

Negative Experiences:

• One review expressed dissatisfaction with the facility's management, citing high staff turnover, poor organization, and a focus on profit over care, especially for residents requiring more intensive care.
• Another review criticized the work environment and management, suggesting that the quality of resident care suffered as a result.

Mixed Experiences:

• While most reviews are positive, highlighting the staff's dedication and the facility's quality, concerns about management and organizational changes affecting the level of care were noted.

Overall:

The majority of reviews for Provident Village and The Cambridge are positive, with many families and professionals recommending the facilities for their loved ones or clients. Staff members are frequently mentioned for their exceptional care and kindness. However, there are concerns regarding management practices and the impact on care quality and staff morale.