Providence Place Of Lancaster

Summary of Reviews:

• Several reviews express significant concerns about the management and care quality at Providence Place, particularly after its transition from Country Meadows. Issues cited include a lack of maintenance, insufficient housekeeping, and an overworked nursing staff. The executive director is described as unprofessional, with a focus on financial needs over resident care.
• Complaints include inadequate staffing levels, unclean resident rooms, and a perceived prioritization of aesthetics over resident needs. Some reviewers accuse the facility of failing to deliver promised care levels and express dissatisfaction with the treatment of both residents and staff.
• On a positive note, some reviews praise Country Meadows for its compassionate care, welcoming atmosphere, and the quality of its educational programs and rehabilitation services. The staff at Country Meadows is commended for treating residents like family and providing a safe, friendly environment.
• One detailed positive review highlights the leadership and accountability at Providence Place, praising the hands-on approach of the executive director and the compassionate care provided by the staff during challenging times.
• However, another review shares a negative experience with Providence Place, mentioning poorly trained staff in memory care, a lack of genuine care, and issues with the administration's promises versus the actual care provided.

Overall, the reviews present a mixed picture, with significant concerns about management and care quality at Providence Place, contrasted by positive experiences and commendations for the care and environment at Country Meadows.