Providence Personal Care Community

Positive Reviews:

• Azalea Commons of Cleveland is praised for its cleanliness, well-manicured and spacious grounds. The staff, including the tour guide, is described as personable, friendly, and helpful. The facility offers independence for residents, including walk-in showers, meals and snacks, privacy, and the ability to have a car. Activities are available daily, and the dining area is spacious and clean.
• Another reviewer highlights the friendly staff and cleanliness of the facility. Despite a temporary delay due to a Covid outbreak, the staff was cooperative with moving arrangements. The facility offers small but adequate rooms with large bathrooms, cable, internet access, and individual control over heating and cooling. Maintenance is commended for their good work.
• The supportive and involved nature of the employees, nurses, and aides is noted, especially in encouraging resident participation in activities and meals. The reviewer appreciates the efforts made to settle their mother into the community, including managing medication and dietary preferences.
• One review from a long-term member of the Providence family emphasizes the commitment to keeping residents happy and making the facility feel like a home away from home.

Negative Reviews:

• Some reviews criticize the facility for being unprofessional and not providing enough personal attention to residents.
• A particular review expresses dissatisfaction with the quality and quantity of food, alleging that residents do not receive adequate portions and that special dietary needs are not accommodated. The reviewer also raises concerns about staff going through personal belongings.