Providence Mount St. Vincent

Positive Experiences:

• Patients have reported receiving dignified and respectful care, with a particular facility being chosen for its caring staff and quality of service despite its inconvenient location.
• Assisted living facilities like "The Mount" have been praised for their welcoming staff, clean and fresh apartments, and the ability to make residents feel included in the community.
• Some reviewers highlighted the faith-based approach, great mission statements, and the effort to create a homely atmosphere as positive aspects of certain facilities.
• One facility was commended for its delicious food, clean and organized hallways, and the kindness of its patients.
• Staff members, in some cases, have been described as great co-workers, and the care provided as compassionate and resident-directed.
• A 99-year-old resident expressed satisfaction with her doctor visits and the professional, patient, and compassionate staff at Mount St. Vincents.

Negative Experiences:

• Communication issues have been reported, with one facility not recognizing a patient's admission despite confirmation from family members.
• Concerns over staff knowledge and equipment maintenance, with reports of patients getting sick due to improper care and equipment issues leading to staff dismissals.
• Several reviews criticized the staffing levels, management, and the work environment as being understaffed, poorly managed, and politically charged, leading to a high turnover rate.
• One review specifically mentioned a very poor work environment for Certified Nursing Assistants, citing overwork, forced overtime, discrimination, and a lack of job security.
• Admissions processes at some facilities were described as difficult, with unresponsive staff and subpar tours.
• There were serious allegations of neglect and mistreatment, including untreated infections, verbal abuse, and a general lack of quality care leading to severe health issues.