Prosper At Monastery Heights

Many reviews highlight the positive aspects of the community, noting the variety of activities available such as baking, art projects, musical entertainment, and outings. The staff is frequently mentioned as being attentive and caring, making residents and their families feel comfortable and well-cared for. The community is described as clean, with efforts made to keep residents engaged and happy.

Several reviewers appreciate the food quality, mentioning specific preferences like French toast, and the effort made by the dining staff to provide enjoyable meals. The transition from independent living to memory care is noted as smooth and safe by one reviewer, emphasizing the caring nature of the staff.

However, there are criticisms as well. One review describes the facility as old, rundown, and in need of updates, including larger rooms and modern amenities. Another review expresses dissatisfaction with billing issues following a resident's departure and concerns over the level of care provided.

Positive comments about the staff are common, with many reviewers feeling that their loved ones are treated like family. The marketing and management staff are specifically praised for their helpfulness and welcoming attitude. The community's environment is described as nurturing and peaceful, contributing to a positive experience for residents.

On the downside, one review mentions structural issues with the building, including problems with electrical power, heating/cooling, and an infestation of fruit flies. Despite these issues, the community is generally seen as clean and well-maintained.

Overall, the reviews suggest that while there are areas for improvement, particularly in terms of facility updates and addressing specific concerns, the community is well-regarded for its caring staff, variety of activities, and the quality of care provided to residents.