Promise Hospital of Phoenix

Reviews of the senior living facility present a mixed picture, with some expressing deep dissatisfaction while others praise the care and attention their loved ones received.

• Several reviewers criticized the facility for overmedicating patients, particularly those with aggressive behavior or TBI, leading to negative outcomes including prolonged ventilation.
• Conversely, many shared positive experiences, highlighting compassionate, attentive care that significantly improved their loved ones' health. Specific praise was given to the staff's friendliness, the quality of medical care, and effective rehabilitation services.
• Some reviews pointed out management issues and a lack of responsiveness to concerns about patient care, including instances of neglect and inadequate communication.
• There were also concerns about the facility's approach to medication and treatment protocols, with some alleging that decisions were made based on financial incentives rather than patient welfare.
• On a positive note, numerous reviewers expressed gratitude for the care provided, mentioning improvements in their family members' conditions, the professionalism and kindness of the staff, and the overall positive impact on their recovery.
• However, there were also reports of unsatisfactory conditions, including patients being left unattended and issues with cleanliness and medication management.
• One review mentioned a lack of COVID-19 vaccination requirements for staff, raising concerns about safety protocols.
• Despite the criticisms, some reviews described the facility as a good choice for care, with a particular emphasis on the dedication and warmth of the nursing staff and the positive environment they create for patients.

In summary, while there are significant concerns about certain practices and management at the facility, there is also a strong thread of appreciation for the care and support provided by the staff, suggesting a complex picture of patient experiences.