Promenade At University Place

Negative Experiences:

• One facility was criticized for admitting a resident who later contracted Covid-19 under their care and was subsequently expelled under the pretext of not taking medication.
• Another review expressed frustration over being unable to visit a family member due to Covid-19 restrictions, suspecting the facility of not being transparent about Covid cases.
• Concerns were raised about a facility being understaffed, with staff members reportedly overworked and fulfilling multiple roles, including care and dining services.
• Financial and administrative issues were highlighted, including last-minute cancellations and disputes over Medicaid eligibility and costs.
• One reviewer criticized the facility for poor communication, noting that calls were not returned, which was deemed unprofessional.

Positive Experiences:

• Several reviews praised specific staff members for their professionalism, helpfulness, and compassion in assisting with the admission process and care of residents.
• The quality of care, including attention to individual needs, engaging activities, and the quality of food, was frequently commended.
• Facilities were described as clean, beautiful, and offering a sense of community and safety for residents.
• Some residents experienced significant improvements in their social life and overall well-being after moving to the facility.
• The staff's dedication and responsiveness, even during challenging times, were acknowledged and appreciated by family members.

Mixed Feedback:

• While some reviews highlighted the caring and friendly nature of employees and the clean environment, others pointed out serious concerns, including potential health risks and administrative issues.
• There were discrepancies in experiences regarding staff responsiveness and the handling of Covid-19 related situations.