ProMedica Willow Grove

Reviews of the senior living facility present a mixed picture, with some expressing dissatisfaction and others praising the care and services provided.

• Several reviewers expressed serious concerns about neglect and inadequate care, including residents being left in soiled diapers for extended periods, unaddressed pain management, and lack of attention to basic needs such as hydration and mobility.
• Complaints were also made about the staff's attitude, including being inattentive, spending excessive time on personal phones, and not providing necessary assistance for basic activities and therapy.
• On the positive side, many reviewers highlighted exceptional experiences at PowerBack, Hatboro, praising the facility's aesthetics, comprehensive rehab plans, friendly and knowledgeable staff, and personalized care including dietary accommodations.
• Therapy services received high marks for their thorough evaluations, effective treatment plans, and the progress made by residents.
• The quality of food and the overall environment were also points of satisfaction, contributing to a positive rehab mindset for some residents.
• Several reviewers specifically recommended PowerBack for its supportive atmosphere, friendly staff, and effective therapy, noting it as a preferred choice for rehabilitation.

In summary, while there are significant concerns raised by some regarding care and staff behavior, others have had highly positive experiences, particularly with the rehabilitation services and staff attentiveness at PowerBack, Hatboro.