Promedica Skilled Nursing & Rehab Willoughby

Reviews of the facility present a mixed picture, with some residents and their families reporting positive experiences, particularly praising the therapy, nursing staff, and overall care. Positive comments highlight the professionalism and kindness of the therapy teams, the cleanliness of the rooms, and the effectiveness of the rehabilitation services. Several reviewers specifically mentioned the excellent care their loved ones received, noting improvements in their conditions, the attentiveness of the staff, and the enjoyable social interactions and activities available.

However, a significant number of reviews express serious concerns about various aspects of the facility. Common complaints include unprofessional behavior from some staff members, poor hygiene and cleanliness standards, and inadequate attention to residents' needs. Issues such as long wait times for assistance, unappetizing or incorrect food orders, and a lack of compassion from some nurses and aides were frequently mentioned. Several reviewers were distressed by the neglectful treatment of their loved ones, including instances of residents being left in soiled conditions, not receiving timely medication, and experiencing falls without proper follow-up. The communication within the facility and with families was also criticized, with some reporting a lack of responsiveness to concerns and difficulties in coordinating care and appointments.

While there are accounts of satisfactory and even commendable experiences, the negative reviews raise concerns about consistency in care quality, staff professionalism, and the overall living conditions at the facility. Prospective residents and their families may want to consider these mixed reviews carefully and possibly seek further information or clarification from the facility.