Promedica Skilled Nursing & Rehab (Voorhees West)

Summary of Reviews:

• Several reviewers praised the facility for its cleanliness, attentive staff, and enjoyable activities. They highlighted the helpfulness of the therapy teams, the quality of the food, and the overall positive atmosphere.
• One reviewer, who stayed for over a year, commended the staff for their incredible job during COVID, noting the dietary department's responsiveness to their needs and the fun activities, including an annual Olympics.
• Another reviewer appreciated the comprehensive care their loved one received in the long-term care unit, mentioning the professionalism and kindness of the nurses, CNAs, and aides, as well as the quality of the food and the cleanliness of the facility.
• However, some reviews were highly critical of the facility. Complaints included poor communication, especially regarding the non-functional phones in patient rooms, which significantly hindered family contact. There were also distressing accounts of neglect, such as a patient's dentures being thrown out, hearing aid batteries not being replaced, and inappropriate medication administration leading to adverse effects on patient well-being.
• Other negative reviews focused on the lack of responsiveness from the staff, with families struggling to get updates or assistance for their loved ones. Some reported that their family members received inadequate care, leading to deterioration in their condition.
• Despite the mixed reviews, some families still recommended the facility, citing good customer service and the hard work of the nurses and CNA staff.

Overall, the reviews present a mixed picture, with some expressing satisfaction with the care provided and others raising serious concerns about the quality of care and communication.