📞 Call for pricing and availability: (800) 780-8101

Promedica Skilled Nursing Phw

11860 Southwest Highway, Palos Heights, IL 60463

Nursing Home
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(708) 361-4555

Estimated Pricing

Studio
Estimated $7,695

Price Comparison

  • Average City Price: $8,495
  • Average State Price: $8,401
  • Average National Price: $7,508


  • Promedica Skilled Nursing Phw Description

    Promedica Skilled Nursing Phw is a community that offers nursing care and is located in the town of Palos Heights, Illinois. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 5 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Palos Heights


    Community Reviews

    5.0
    Promedica Skilled Nursing Phw
    Based on My Caring Plan's proprietary scoring, including 74 reviews across the web

    Ranking

  • Ranking in City: 5 out of 5 communities in Palos Heights
  • Ranking in State: 1391 out of 1473 communities in IL
  • Food and Dining B

    Activities A

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for the senior living facility present a mixed picture, with some expressing severe dissatisfaction while others praise the care and professionalism of the staff. One reviewer detailed a negative experience, highlighting issues such as inadequate therapy, poor personal care, and dietary mistakes for their mother. They also mentioned unresponsive staff and management, leading to their mother's health deterioration.

    Another review simply stated that their grandmother was abused, and another described the facility as "Horrible! Hell on Earth!"

    Conversely, positive reviews commend the facility for its excellent care and supportive staff. One reviewer appreciated the comprehensive care their brother-in-law received, mentioning staff by name and expressing trust in the facility. Similarly, another reviewer praised the facility for the remarkable improvement in their mom's condition due to the dedication of specific staff members, including a swallowing specialist and nurses.

    Several reviews highlighted the facility's rehabilitation services, mentioning the professionalism and effectiveness of the therapy and nursing staff. They appreciated the clean environment, good food, and the personal attention their loved ones received, which contributed to significant health improvements.

    However, some reviews were critical of the facility's management and staff, with one reviewer removing their mom after just one night due to dissatisfaction. Another expressed gratitude towards specific staff members for their care and service.

    Overall, while some reviews praise the facility for its care, cleanliness, and professional staff, others criticize it for neglect, poor management, and inadequate care, suggesting a varied experience among residents and their families.


    Reviews

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    Health

    Short-term rehabilitation

    Rehabilitation center

    Nursing staff

    Hospice care

    Hospice services

    Health services


    Services

    Housekeeping services

    Laundry and linen service

    Housekeeping


    Activities

    Lounges and activity areas


    Room Amenities

    Private or semi-private rooms

    TVs and Internet Access

    Phone for each guest/resident


    Dining

    Full-service dining options

    Well-balanced meals

    Reduced-fat

    Low-calorie

    High fiber

    Low-sodium options



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 3
    Staffing rating: 2
    Quality measure rating: 3
    Long-term quality measure rating: 2
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: June 12, 1996
    Ownership type: Non Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 130
    Total current residents: 91
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 4
    Number of substantiated complaints: 7
    Number of payment denials: 0
    Number of fines: 5
    Total cost of fines: $25310


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-06-28 2022-07-27 F Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2022-06-28 2022-07-27 F Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2022-06-28 2022-08-12 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2022-06-28 2022-06-30 E Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2022-06-28 2022-08-15 E Smoke Deficiencies Provide properly protected cooking facilities.
    2022-06-28 2022-08-15 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2022-06-28 2022-07-28 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-06-28 2022-07-08 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
    2022-06-28 2022-07-08 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper storage of liquid oxygen.
    2020-02-27 2020-03-27 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2020-02-27 2020-03-20 F Egress Deficiencies Have properly located and lighted "Exit" signs.
    2020-02-27 2020-03-20 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2020-02-27 2020-03-27 E Smoke Deficiencies Provide properly protected cooking facilities.
    2020-02-27 2020-03-20 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2020-02-27 2020-03-20 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-02-27 2020-03-20 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2020-02-27 2020-03-20 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-01-28 2019-02-15 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-01-28 2019-02-15 E Smoke Deficiencies Provide properly protected cooking facilities.
    2019-01-28 2019-02-26 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-01-28 2019-02-15 E Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-01-28 2019-02-15 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper storage of liquid oxygen.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-14 2023-04-17 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-02-15 2023-02-21 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-02-15 2023-02-21 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-02-02 2023-02-08 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-09-24 2022-10-14 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-05-27 2022-06-22 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-05-27 2022-06-22 E Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2022-05-27 2022-06-22 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-05-27 2022-06-22 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-05-27 2022-06-22 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-05-27 2022-06-22 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-05-27 2022-05-31 D Infection Control Deficiencies Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    2022-05-27 2022-06-22 D Environmental Deficiencies Keep all essential equipment working safely.
    2022-02-28 2022-03-22 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2022-02-28 2022-03-22 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-01-28 2022-02-17 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-08-20 2021-09-07 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2020-02-14 2020-03-06 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2020-02-14 2020-03-06 D Quality of Life and Care Deficiencies Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    2021-02-11 2021-03-04 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-02-11 2021-03-04 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-01-24 2019-02-15 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2019-01-24 2019-02-15 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-01-24 2019-02-15 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-01-24 2019-02-15 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2022-02-28 $658
    2022-03-07 $987
    2022-03-14 $1,316
    2022-05-27 $9,750
    2022-05-27 $15,000
    2023-02-02 $12,600

    What is in the Neighborhood

    General Area Overview
    • The closest city is Palos Heights which is 1.1 miles away and has a population of 12,545 (small town).
    • The average income is $108,014, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 27
      • Average Temperature: 53.8
      • Day Breakdown: The area gets 148 days of rain, 41 days of snow and 175 days of sun
      • Precipitation: 2.0 inches a year

    Health and Safety Overview
    • The crime rate is 2.75 per 100 people which is low compared to other cities.
      • Violent Crime: 0.34 incidents per 100 people
      • Property Crime: 1.19 incidents per 100 people
      • Drug-Related Crime: 0.26 incidents per 100 people
    • The average life expectancy in zip code is 77.83 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 157.0, Moderate Days 109.0, Unhealthy for Sensitive Groups Days 7.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Jewel-Osco
    1.6 miles away
    Fairplay
    1.9 miles away
    ALDI
    3.3 miles away
    Mariano's
    3.4 miles away
    Shop 'n Save
    3.9 miles away

    Transportation

    Palos Park
    0.5 miles away
    Palos Heights
    0.6 miles away
    Worth
    1.5 miles away

    Bus Stations

    111th Street & Roberts
    0.9 miles away
    111th Street & SW Hwy EB
    1.0 miles away
    111th Street & SW Hwy WB
    1.0 miles away
    Harlem & 115th Street
    1.1 miles away
    Harlem & 111th Street
    1.3 miles away

    Banks

    Chase
    2.8 miles away
    Bank of America
    3.4 miles away
    U.S. Bank
    3.5 miles away
    First American Bank
    3.6 miles away
    First Midwest Bank
    3.8 miles away

    Hospitals

    Palos Hospital
    0.4 miles away
    Advocate Christ Medical Center
    5.2 miles away
    Advocate Children's Hospital
    5.4 miles away
    Oak Forest Health Center
    6.5 miles away
    Little Company of Mary Hospital
    7.0 miles away

    Pharmacies

    CVS Pharmacy
    0.0 miles away
    Walgreens
    1.0 miles away

    Dentists

    Family Dental Care
    4.1 miles away
    Orland Smiles
    4.3 miles away
    Thomas A. Swingler DDS
    4.6 miles away
    Eco Dental
    6.8 miles away
    Alta Dental
    8.7 miles away

    Parks

    Lakeview Park
    0.1 miles away
    Community Park
    0.3 miles away
    Lake Katherine Nature Center & Botanic Gardens
    0.3 miles away
    Altman Park
    0.5 miles away
    Trailhead Bicycle Access
    0.8 miles away

    Places of Worship

    Roberts Temple Church of God in Christ
    14.0 miles away

    Shopping

    Orland Square Mall
    4.1 miles away
    International Plaza Shopping Center
    11.7 miles away
    Little Village Discount Mall
    12.9 miles away
    Oakbrook Center
    13.6 miles away
    Kimbark Plaza
    14.2 miles away

    Culture

    Thai Culture Center
    5.5 miles away
    Art a la Carte
    6.6 miles away
    Beverly Art Center
    7.0 miles away
    Ephraim Bajar Cultural Center
    9.0 miles away
    Hollywood Casino Amphitheatre
    9.3 miles away

    Restaurants

    Pizza Hut
    1.0 miles away
    Harvest Room
    1.4 miles away
    Lou Malnati's Pizzeria
    1.6 miles away
    Waldo Cooney's Pizza
    1.8 miles away
    Krapil's Great Steak
    2.0 miles away

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    Google map of Promedica Skilled Nursing Phw

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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