ProMedica Skilled Nursing And Rehabilitation

Summary of Reviews:

• Several reviews highlight significant communication issues within various facilities, with families feeling left in the dark about their loved ones' care and well-being, especially during critical times such as the pandemic.
• Positive experiences were noted in terms of rehabilitation services, with some patients receiving excellent care from physical therapy (PT), occupational therapy (OT), and nursing staff, despite overall facility communication challenges.
• Concerns were raised about the responsiveness to patient needs, including long wait times for assistance and inadequate responses to medical concerns, leading to further health complications in some cases.
• The quality of the facilities varied greatly, with some described as outdated or poorly maintained, while others were praised for their cleanliness and spacious rooms.
• Food quality and variety were common areas of dissatisfaction among several reviewers, impacting the overall patient experience.
• Staff attitudes and professionalism received mixed reviews, with some staff members described as caring and attentive, while others were perceived as unhelpful or dismissive of concerns.
• A few reviews mentioned specific positive experiences with staff members and the care received, highlighting the importance of individual attention and personalized care.

Overall, the reviews suggest a mixed experience with senior living and rehabilitation facilities, underscoring the importance of effective communication, responsive care, and facility maintenance in ensuring a positive experience for patients and their families.