Promedica Skilled Nursing And Rehab- Wilmington

Positive Experiences:

• Staff members like Shannon, Sabah, Anthony, and the therapy team were praised for their patience, helpfulness, and excellent care.
• Some reviewers noted significant improvements in the facility under new administration, highlighting respectful, attentive, and informative staff.
• Many residents and their families experienced great care, with specific commendations for the cleanliness of the facility, effective rehabilitation services, and supportive staff.
• Activities Director Niki received special recognition for her outstanding professionalism and patient-focused approach.
• Several reviewers expressed gratitude for the care provided to their loved ones, noting that they would recommend Manor Care to others.

Negative Experiences:

• Concerns were raised about the safety and well-being of residents, including a fall risk incident and issues with personal belongings.
• Some reviewers expressed dissatisfaction with the level of compassion and responsiveness from certain staff members.
• There were complaints about the limited visiting hours and the lack of returned messages from the nursing staff.
• A reviewer shared a distressing experience where their mother, a fall risk, was able to leave the facility unnoticed.
• Criticisms were also directed at the facility's handling of intake, discharge processes, and communication during off-peak hours.

Mixed Experiences:

• While some reviewers highlighted excellent care and significant improvements at the facility, others pointed out areas needing attention, such as patient safety, staff responsiveness, and communication.
• The facility was commended for its cleanliness, therapy services, and some caring staff members, but also criticized for operational and safety oversights.