Promedica Skilled Nsg & Rehab (Wheaton)

The reviews for Manor Care of Wheaton are mixed, with some families expressing gratitude for the care their loved ones received, particularly praising the physical therapy staff and the efforts of certain nurses and departments. Positive comments highlight the facility's ability to improve patients' conditions, the friendliness and professionalism of the staff, and the personalization of care. Families have noticed significant improvements in their loved ones, from being bed-bound to walking with assistance, and appreciate the efforts made to engage residents in activities like ice cream socials and arts and crafts.

However, there are several negative reviews that raise concerns about the facility's cleanliness, staff attitudes, and overall patient care. Complaints include neglect, poor communication, unattended patients, and a lack of hygiene leading to health issues like wounds from neglect. Some reviewers have experienced rude behavior from the staff, including nurses and management, and have noted a significant delay in response to call lights, possibly due to staff shortages. The facility's environment has been described as smelling unpleasant, with outdated amenities and a lack of proper patient care, including inadequate feeding and therapy sessions.

While some families have had positive experiences, thanking specific staff members for their dedication and care, others urge potential clients to consider alternative options for their loved ones due to their negative experiences. The reviews suggest a need for improvement in staff training, facility maintenance, and overall patient care and communication.