Promedica Skilled Nrsg And Rehab (West Allen)

Summary of Reviews:

• Concerns about privacy violations and inconsistency in COVID-19 procedures were raised, with specific mention of a staff member discussing patients' medical issues openly.
• Positive experiences were noted, including excellent care for a resident's grandmother, leading to improved happiness and health.
• Appreciation for staff assistance during the admission process, highlighting their professionalism and helpfulness.
• Complaints about lack of empathy from staff, poor rehabilitation outcomes, and cleanliness issues were mentioned.
• Recommendations to visit loved ones frequently to ensure proper care due to staffing issues.
• Reports of under-staffing, lack of attention to residents, and unclean conditions within the facility.
• Positive feedback on wound care and therapy at a different facility compared to ManorCare.
• Encouragement not to judge the facility by its exterior appearance, highlighting the compassionate care provided inside.
• Mixed experiences with memory care, including lost personal items and concerns about resident safety and hygiene.
• Positive remarks about the work environment from an employee's perspective.
• Issues with staff behavior, including disposing of a resident's belongings and not returning laundered clothes.
• High praise for the care and community feeling from the staff, with a few exceptions.
• Concerns about bed sores, lack of proper medical attention, and safety issues for a resident with a spinal cord injury.
• Descriptions of a depressing and unclean environment, with mixed interactions with the staff.
• High praise for the dedication and empathy of the CNA’s and nursing staff from a visiting nurse.
• Warnings against working or placing family members in the facility due to negative experiences.
• Appreciation for the hard work of the 2nd-floor staff, emphasizing their value and hard work.
• Frustration with disorganization and difficulty in locating a resident during a phone call.
• Claims of poor management, neglect, and unsanitary conditions from a former manager.
• Positive review highlighting the variety of activities and outings available for residents, expressing satisfaction with the care and environment.
• Complaints about unprofessional and inattentive staff, leading to concerns for patient safety.