Promedica Skilled Nrsg And Rehab (Kingston Court)

Negative Reviews:

• Several reviewers expressed extreme dissatisfaction with the care provided, citing neglect, inadequate staffing, and incompetence among the staff. Specific complaints included unattended calls for help, medication errors, and poor conditions such as lack of warmth and cleanliness.
• One reviewer, a retired RN, highlighted severe neglect leading to a tragic outcome, and another detailed a disturbing visit where their loved one was found in a deplorable state.
• Concerns were raised about the facility being under-staffed, with reports of patients not receiving timely care or medication, and instances of personal belongings being stolen.
• Some reviews called for the facility to be investigated and shut down due to malpractice and abuse, with a strong recommendation against placing loved ones in their care.

Positive Reviews:

• A few reviews praised the facility, mentioning clean and comfortable environments, professional and friendly staff, and satisfactory rehabilitation services.
• One reviewer shared a positive long-term experience, highlighting major friendships developed, excellent food, and a variety of activities available.
• Positive experiences also included good communication with staff, effective physical therapy rehab, and overall cleanliness and orderliness of the facility.

Mixed Reviews:

• Some reviews acknowledged improvements in the facility and staff efforts, but still noted issues such as late meals and the need for updates and better landscaping.
• There were mentions of both good and declining service quality over time, with some reviewers noting specific areas of care that were satisfactory while others highlighted areas needing significant improvement.

General Observations:

• Reviews vary widely, with some individuals having a very positive experience and others facing serious issues with care and staff behavior.
• Concerns about staffing levels and training, particularly among CNAs, were common, as were issues related to the administration of medication and personal care.
• While some reviewers found the facility to be clean and the staff to be caring, others reported neglect, unresponsiveness, and a lack of basic amenities.