Princeton Place

Positive Reviews:

• Staff at Princeton Place were described as warm, welcoming, and kind, especially appreciated after a hospital stay.
• Many reviewers noted the staff's dedication to patient care and the positive changes happening within the facility.
• The food and service received high praise, with some saying it exceeded their expectations.
• Some individuals highlighted specific staff members for their hard work and caring nature, contributing to positive changes.
• Appreciation was expressed for the extra efforts made by the team during the Covid-19 pandemic to protect staff and residents.

Negative Reviews:

• Several reviewers reported serious concerns about neglect, inadequate care, and unresponsiveness to patient needs.
• There were alarming reports of theft, including personal items and medication mismanagement.
• Complaints about the facility's cleanliness, with mentions of roaches and rundown conditions.
• Communication issues were a common theme, with reports of unanswered calls and lack of information sharing among staff.
• Some reviewers experienced rudeness from employees and noted parking issues that inconvenienced visitors.
• There were distressing accounts of medical neglect, including failure to administer necessary medication and to inform families about incidents.

Overall:

Princeton Place has received a mix of reviews, with some praising the staff's care and the positive changes being made, while others raise serious concerns about neglect, cleanliness, and communication. Prospective residents and their families may want to consider these varied experiences when making decisions about care.