Princeton Medical Lodge

Positive Experiences:

• Many reviewers highlighted the exceptional care and services provided by the staff, including nursing, physicians, physical therapy, and transportation.
• Facilities were praised for being clean, bright, and accommodating, with one reviewer noting the ability for pets to visit.
• Food quality has seen improvements, with specific praise for the chef's efforts in enhancing meal quality and variety.
• Several families felt their loved ones received personalized and compassionate care, contributing to a sense of community and family within the facility.

Negative Experiences:

• Some reviewers reported significant issues with the facility, including understaffing, poor communication, and inadequate care leading to health complications for residents.
• Financial and administrative grievances were mentioned, including unclear policies and difficulties in obtaining refunds for services not rendered.
• Concerns about the facility's response to COVID-19 protocols and the safety of residents were raised.
• Issues with staff professionalism and responsiveness to resident needs were noted, including neglect and unaddressed complaints.
• Loss of personal belongings and financial assets during an evacuation event was reported, with dissatisfaction regarding the resolution.

Mixed Feedback:

• While some reviews praised the facility for its care and environment, others strongly advised against placing loved ones in the facility due to various concerns.
• The quality of care and staff engagement varied significantly across different accounts, indicating inconsistencies in service and care quality.