Princess Anne Health & Rehabilitation Center

Positive Feedback:

• Staff is attentive, helpful, and courteous, often going above and beyond in their duties.
• Facility is very clean, including public spaces, and offers a modern environment.
• Residents receive excellent care and the facility is highly recommended by visitors.
• Special appreciation for the polite and professional staff, and the facility's amenities like the salon and spa.
• Some staff members, particularly in rehabilitation, are praised for their dedication and effectiveness.

Negative Feedback:

• Concerns about the level of care, including issues with medication management and personal hygiene.
• Reports of understaffing leading to delayed or inadequate care, and some staff members being dismissive or unprofessional.
• Facility cleanliness and maintenance issues, including a lack of a cleaning crew and problems with pest control.
• Complaints about the management of personal health information and a lack of privacy during discussions of medical issues.
• Some families experienced difficulties with communication, feeling ignored or mishandled by the staff.

Mixed Feedback:

• While some reviews highlight the excellent care and environment, others point out significant concerns with staff behavior and facility management.
• Physical and occupational therapy services received high praise, but other aspects of care and administration were criticized.