Primrose Of Mankato

Positive Feedback:

• Staff members, including specific individuals, are praised for their exceptional customer service, treating residents like family, and creating a homely atmosphere.
• Many reviewers highly recommend Primrose for its great food, numerous activities, and the sense of community and togetherness it fosters among residents and staff.
• Employees express a deep sense of fulfillment and pride in their work, describing their positions as rewarding and the residents as a second family.
• The facility, including Mankato Lodge, receives compliments for its cleanliness, friendly environment, and recent remodels that have enhanced its appeal.
• One detailed account highlights the exceptional care and attention provided to a resident, emphasizing the staff's loyalty, care, and the positive impact of the community's pet ambassador.

Negative Feedback:

• Concerns were raised about the management and quality of care following a change in directorship, with one family experiencing issues with the provision of assisted living services and the handling of their relatives' transition.
• Another review criticizes the treatment of employees under new ownership, mentioning issues with compensation, lack of appreciation for hard work, and overall dissatisfaction with how staff are treated.

General Observations:

• The majority of reviews are overwhelmingly positive, with many highlighting the caring nature of the staff, the quality of the facilities, and the strong sense of community.
• Negative experiences seem to be isolated to specific incidents related to management practices and administrative issues rather than the overall quality of resident care.