Prestige Way of Holt

Positive Reviews:

• Staff described as generous, kind, friendly, and hard-working, providing exemplary assistance.
• Residents enjoy a variety of activities and make new friends, contributing to a vibrant community life.
• Facility praised for its cleanliness and professional food preparation.
• Personalized care and attention to detail in resident care noted, with staff being compassionate and consistent.
• Impromptu tours and the moving-in process handled with care, making transitions smoother for new residents.
• Security measures and a family-like setting appreciated by residents and their families.
• Staff across various departments (kitchen, activities, medical) are commended for their dedication and care.
• Communication and responsiveness of the director and admissions staff highlighted positively.
• Activities, food quality, and overall resident satisfaction are highly rated.

Negative Reviews:

• Some reviews express dissatisfaction with communication, cleanliness, and maintenance issues.
• Concerns raised about resident safety, specifically regarding falls and medication management.
• A review mentions a lack of follow-up communication after a resident's passing, suggesting a need for improvement in post-care communication.
• One review strongly criticizes the facility for neglect and inadequate care leading to a resident's death.

Overall:

While many reviews praise Prestige Way for its caring staff, engaging activities, and quality of life provided to residents, there are concerns regarding communication, maintenance, and safety that potential residents and their families may want to consider. The majority of feedback, however, reflects a positive experience with the facility's care, environment, and community.