Prestige Senior Living Rosemont

Positive Reviews:

• Residents and their families have expressed high satisfaction with Rosemont's assisted living services, highlighting the welcoming and kind staff, great food, and abundant activities. The facility's support during difficult times, such as a resident's passing, was particularly appreciated.
• Prestige is praised for its care towards residents and investment in employee growth and development. The company's maintenance of buildings and positive work environment are also commended.
• Several reviewers have noted the hard work and dedication of staff at various assisted living facilities, mentioning that these places are happy environments with residents engaging in activities they enjoy.
• Former employees of Rosemont have recommended the facility for its caring staff, excellent activities, and quality food. The cozy and pretty rooms were also highlighted.

Negative Reviews:

• Communication issues between staff and residents have been reported, with some residents feeling intimidated, especially by management. Concerns about high pet deposit fees for emotional support animals were also raised.
• One resident experienced prolonged issues with accessing promised WiFi services, leading to increased personal expenses and dissatisfaction with management's response to the problem.
• Accusations of poor treatment of employees and residents by a company, along with claims of unethical practices, including dealings with unions, were mentioned without specifying the company.
• Concerns about frequent staff and management turnover, inadequate care, and questionable billing practices were raised by a reviewer, suggesting a lack of stability and quality management.
• Complaints about sub-par meals, inadequate laundry services, and high employee turnover were highlighted by a resident's family member, indicating dissatisfaction with the value for the cost of services.