Prestige Estates

Positive Reviews:

• Many families have expressed deep gratitude for the care their loved ones receive at Prestige Estates, particularly praising the Memory Care services.
• Staff members are frequently mentioned for their loving, caring, and professional behavior, making residents feel welcome and families feel like part of a community.
• The facility is described as beautiful, clean, and homey, contributing to a positive environment for residents.
• During challenging times, such as the COVID-19 pandemic, the staff was commended for ensuring regular communication between residents and their families.
• Several reviewers highlighted the smooth transition for their loved ones from assisted living to memory care within the facility.
• Activities and individualized care are noted as key benefits, making residents feel respected and at home.

Negative Reviews:

• Some reviewers have had negative experiences with staff professionalism and responsiveness, feeling that their concerns were not adequately addressed.
• There are reports of unprofessional behavior among some staff members in the Memory Care unit, including neglect and poor communication with residents.
• Concerns about management and the handling of serious incidents, such as hospitalizations without timely family notification, were raised.
• One review mentioned witnessing a staff member with drugs, leading to concerns about resident safety and care quality.

Mixed Feedback:

• While many reviews praise the facility and staff, highlighting the care and attention given to residents, there are significant concerns about specific incidents and staff behavior that potential clients might want to consider.