Prestige Assisted Living At Hazel Dell

Summary of Reviews for Prestige Assisted Living:

• There are mixed reviews regarding the management and policies at Prestige, with some expressing concerns over unclear policies, lack of communication, and instances of unprofessional behavior.
• Several reviews highlight the caring and professional nature of the staff, despite challenges such as being understaffed. Many appreciate the respect and concern shown towards residents.
• Some reviewers have had positive experiences with the cleanliness of the facility, the quality of care provided, and the willingness of the staff to work with insurance.
• Concerns were raised about the quality of food, with some stating it is mostly from frozen or canned sources, and the high turnover rate of employees.
• Negative experiences include issues with room conditions, staff responsiveness, and overall facility maintenance. Some describe the environment as chaotic and not well cared for.
• There are reports of improvements in certain areas such as meal quality, with the kitchen staff receiving praise for their efforts.
• Some reviews express serious dissatisfaction and intentions to take legal action or remove their loved ones from the facility due to perceived neglect or inadequate care.
• Cost and facility size were concerns for some, with mentions of the facility being too expensive or too large, and instances where residents' needs seemed to be overlooked.
• A few reviews, however, share very positive experiences, noting the facility's staff as caring, friendly, and going above and beyond for the residents and their families.

Overall, the reviews for Prestige Assisted Living present a varied picture, with some expressing gratitude for the care received while others voice significant concerns about the facility's management, conditions, and quality of care.