Presbyterian Kaseman Hospital

Negative Experiences:

• Long wait times and exposure to fresh paint fumes in the hospital, raising health concerns.
• Disorganized and rushed service, with staff showing annoyance and lack of communication.
• Medical staff, including doctors and nurses, were reported to dismiss patient concerns and symptoms, leading to inadequate care.
• Several reviews mentioned poor bedside manner, including making inappropriate comments and not providing clear explanations or diagnoses.
• Issues with medication management, including being prescribed previously ineffective medication without proper consultation.
• Reports of negligence, including failure to properly diagnose serious conditions and manage prescriptions, leading to adverse health outcomes.
• Customer service issues, such as staff refusing to answer phones or address patient complaints effectively.
• Unprofessional behavior from security guards towards psychiatric patients.
• Overall dissatisfaction with the level of care and professionalism, with some patients feeling that the staff did not care about their well-being.

Positive Experiences:

• Long-term patients have experienced kindness and timely care from staff, highlighting exceptional medical care from doctors who went above and beyond to diagnose and treat complex issues.
• Some patients have had positive experiences with specific departments, such as radiology, where staff were described as kind and attentive despite being short-staffed.

Mixed Experiences:

• While some patients have had positive long-term relationships with the hospital and its staff, others have experienced significant declines in care quality, particularly since the COVID-19 pandemic.
• Experiences vary widely between departments and individual staff members, with some showing great care and others appearing indifferent.