Prelude Homes & Services

Positive Reviews:

• Residents are thriving, with memory care adjustments being well-handled, making the facility feel like a new "home".
• Staff are praised for going out of their way to ensure comfort and provide high-quality service.
• Facilities such as the cottage in White Bear Lake offer friendly staff, a caring pastor, an activity person, and therapy dog visits, creating a welcoming environment.
• Some reviews highlight the staff's dedication to understanding and meeting residents' needs, especially those with dementia, and being very assertive in meeting those needs.
• Efforts to learn about residents' needs and provide timely interventions have given family members confidence in the care provided.

Negative Reviews:

• Concerns about personal hygiene and maintenance issues, including uncut nails, long nose hair, and a problematic door trapping a resident in their room.
• Some experiences indicate a lack of adequate staff, with reports of residents being left unattended and issues with meal quality and nutritional value.
• There are reports of needing constant reminders for staff to address medical issues properly and complaints about the overall value of care not matching the cost.
• Concerns about the use of temp agency staff who are unfamiliar with residents' specific care needs.
• Financial policies requiring payment for two weeks after a resident's departure or death have been criticized.