Preferred Care At Hamilton

The receptionist was praised for being polite and professional, especially in explaining the Covid procedure in great detail.

Many reviewers highlighted the friendliness and helpfulness of the staff, mentioning specific instances where staff members went above and beyond to accommodate and care for residents and their families. Positive experiences included successful rehab stays, high standards of cleanliness, and effective Covid protocols.

However, there were significant concerns raised by some reviewers regarding the care provided at the facility. One review detailed a negative experience where a family member with ALS was not properly cared for, leading to several distressing incidents. Another review criticized the facility for a decline in the quality of care following a change in ownership, suggesting that the residents' dignity was not being respected.

Despite these criticisms, others praised the facility for its loving and caring environment, good food, accessible administration, and the overall quality of care. The facility was also commended for its activities, including social events that residents enjoyed.

Concerns were also raised about communication issues, with one reviewer mentioning difficulty in getting calls returned. Another review expressed dissatisfaction with the facility's handling of medication and care instructions.

Overall, while many reviews were positive, highlighting the staff's courtesy, the facility's cleanliness, and the quality of care, there were also serious concerns about specific aspects of care and management that potential residents and their families may want to consider.