Prairie Pointe Assisted Living and Memory Care

Reviews of Prairie Pointe reveal a mix of experiences among residents and their families. Many highlight the facility's cleanliness, caring staff, and the overall environment as positive aspects. The staff is described as professional, friendly, and empathetic, not only towards residents but also towards visiting family members. The facility itself is praised for its beautiful design, cleanliness, and the amenities it offers, including a movie theater room and individual rooms with private showers for memory care residents.

Several reviewers appreciate the value for money, mentioning competitive pricing and the facility's flat rate pricing structure. The quality of food and the variety of activities available are also points of satisfaction for some families. The adjustment phase for new residents is acknowledged, but many eventually feel comfortable and well-cared for.

However, there are concerns and criticisms as well. One review mentions difficulty in obtaining medical documents and experiencing unreturned calls, suggesting communication issues within the facility. Another review criticizes the quality of care, management, and the meals provided, stating that the costs are high and not worth the services received. Additionally, a suggestion was made for the facility to serve more elderly-friendly food options, like soups and stews, instead of harder-to-eat items.

Despite these criticisms, the majority of reviews recommend Prairie Pointe, citing the staff's caring nature, the facility's cleanliness, and the overall positive environment. Some reviews specifically mention the memory care unit, noting its smaller size but also highlighting the staff-to-resident ratio and the passion of the chef. Concerns about external services, like TV service, were also noted.

In summary, while no facility is perfect, Prairie Pointe appears to offer a caring and pleasant environment for its residents, with many families expressing satisfaction with the care their loved ones receive. The staff's friendliness and the facility's amenities stand out as significant positives, though there are areas for improvement, particularly in communication and meal options.