Prairie House Assisted Living & Memory Care

Positive Reviews:

• Staff is described as kind, cheerful, and caring, with specific praise for the activities director's creativity and bubbly personality.
• Facilities are noted to be beautiful, very clean, and feel like home, with good food and engaging activities.
• Several reviewers highlighted the exceptional care and respect shown to residents, including special attention to veterans.
• Family members and visitors expressed gratitude for the staff's friendliness and the overall welcoming atmosphere.
• Some reviews praised the seamless transition to the facility, the quality of care in both assisted living and memory care, and the frequent communication from staff about residents' well-being.
• Events like the Mother's Day Luncheon received compliments for the food and service.

Negative Reviews:

• One reviewer had a negative experience with the interview process, mentioning unprofessional behavior from the receptionist and lack of follow-up.
• Concerns were raised about the facility's policy of sending patients to a distant hospital for minor issues, leading to high ambulance costs.
• A reviewer expressed dissatisfaction with the facility's handling of a long-term resident, citing a sudden request for the resident to move due to bed availability and criticizing the value for the cost.

Mixed Reviews:

• While the proximity to St. John hospital was initially seen as a benefit, one review criticized the actual use of ambulance services for minor treatments.
• The food quality received mixed comments, with one reviewer mentioning improvements expected with a new chef.