Prairie Heights Healthcare

Positive Reviews:

• Many reviewers praised the physical therapy (PT) and occupational therapy (OT) programs, describing them as very good or amazing.
• Staff received high marks for being caring, professional, and friendly, with several reviewers specifically noting the kindness and respect they or their loved ones received.
• The facility was often described as comfortable, with nice rooms and bathrooms, and some compared it favorably to other facilities.
• Food quality was generally well-received, with multiple mentions of good meals.
• Several reviewers highlighted the sense of community and home-like atmosphere at Prairie Heights, with one long-term resident describing it as their home and praising the staff for their love and respect.
• One review appreciated the facility's efforts to keep residents safe during the pandemic, noting excellent care throughout.
• Rehabilitation services were frequently mentioned as a strong point, with many reviewers stating that therapy helped them or their loved ones recover and regain independence.

Negative Reviews:

• One review criticized the facility for using COVID-19 policies as an excuse to limit visitations, describing the situation as akin to a prison and expressing concern for their loved one's mental health.
• Another review mentioned that the CNA’s and other workers were rude, and complained about the food being cold and the long lockdown period.
• Some concerns were raised about the facility's furnishings showing wear and needing attention.

Overall:

The majority of reviews for Prairie Heights are positive, with many highlighting the excellent care, friendly staff, and effective rehabilitation services. While there are some criticisms, particularly regarding visitation policies during the pandemic and some aspects of the facility's condition, the overall sentiment suggests that Prairie Heights is a well-regarded facility for both short-term rehab and long-term care.