Powerback Rehabilitation: Moorestown

Positive Reviews:

• Many reviewers appreciated the caring and professional nature of the staff, highlighting their efforts to meet needs and provide comfort.
• The quality of food received high praise, with alternatives offered if the main meal was not to the liking of the resident.
• Physical and occupational therapy services were commended for helping residents reach their potential.
• Several reviewers specifically mentioned the cleanliness and excellent facilities, along with the compassionate care provided by nurses, aides, and therapists.
• Some residents felt they made significant recovery progress and would recommend the facility to others.

Negative Reviews:

• Some reviewers reported poor experiences, including issues with the administration of medication, lack of communication, and inadequate care.
• Complaints about the food quality and service were noted, along with difficulties in getting assistance for basic needs.
• There were reports of unresponsive staff, long wait times for assistance, and a lack of compassion or understanding from some staff members.
• Concerns were raised about misinformation regarding COVID-19 policies and the handling of positive cases within the facility.
• One reviewer expressed frustration over the discharge process, including lack of communication and concerns over a resident's condition upon discharge.

Mixed Reviews:

• While some residents had a positive turnaround in their opinion after initial issues were resolved, others remained skeptical of the facility's overall quality and care standards.
• Experiences varied greatly among residents, with some citing excellent care and others describing neglect and poor management.