Powell Assisted Living & Memory Care

Positive Reviews:

• Many reviewers praise the facility for its beautiful, well-maintained environment and up-to-date accommodations.
• Staff members are frequently highlighted for their friendliness, caring nature, and professionalism.
• Residents seem to enjoy a variety of activities, good food, and the overall community atmosphere.
• Several reviews mention successful transitions for their loved ones into the facility, thanks to the helpful and welcoming staff.
• The facility is described as first-class, with special mentions of the therapy room, dining options, and resident-focused care.

Negative Reviews:

• One review reports a serious incident involving theft by a staff member with a known criminal record, criticizing the facility's background check processes and lack of cooperation.
• Another review describes difficulties in obtaining a refund after a resident's passing, pointing to inefficiencies and poor communication with the business management and corporate office.
• A review from a performer mentions frustration over not receiving compensation for a music program performed at the facility, despite multiple attempts to resolve the issue.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff, facilities, and care provided, the negative reviews raise concerns about administrative issues and safety.
• The facility's response to criticism and how it handles resident and family concerns is a point of contention in some reviews.