Porter Hills Presbyterian Village

Positive Reviews:

• Many reviewers praised the caring and attentive staff, highlighting the friendly and helpful nature of managers, nurses, and staff members.
• Several reviews mentioned the beautiful and safe environment, especially appreciating the measures taken during COVID-19 to ensure safety and social distancing.
• Some employees expressed satisfaction with their work environment, citing teamwork, constant growth, and the company's mission as key factors.
• Residents and visitors noted the welcoming community, excellent maintenance services, and the presence of wildlife adding to a peaceful environment.

Negative Reviews:

• Several reviewers reported issues with communication, mentioning unreturned calls and emails, and difficulty reaching residents through the phone system.
• Concerns were raised about the quality of care, including unaddressed medication reactions, lack of personal care, and instances of neglect leading to bedsores and hygiene issues.
• Some reviews highlighted management and staff problems, such as lack of supervision, public embarrassment of employees, and inadequate training.
• There were reports of theft and abuse, with one reviewer mentioning a stolen iPad and another alleging verbal abuse from a staff member.
• Issues with facility policies and practices were mentioned, including problems with transitioning to higher levels of care and concerns about COVID-19 policy enforcement.

Mixed Reviews:

• While some reviews praised the facility for its environment and staff, others expressed disappointment with the level of care and management.
• The quality of communication and responsiveness of the staff was a point of contention, with experiences varying greatly among reviewers.