Poplar Springs

Negative Reviews:

• Facility described as dangerous, with reports of children being beaten by staff and peers, leading to hospital visits. Complaints include favoritism, over-medication, and lack of proper medical attention. The facility is also described as dirty and bug-infested.
• Patients report being neglected, with one instance of a patient being discharged to a shelter that was not expecting them, leading to further distress. The facility is described as dirty and dangerously understaffed.
• Several reviews mention poor communication from the facility, with calls not being returned and issues not being addressed.
• Complaints about inappropriate medication management, lack of access to therapy, and physical assaults by staff. One review mentions a staff member being suspended for violence but then allowed to return.
• Facility described as filthy, with unclean bathrooms and rooms. One review mentions a patient being admitted after a mental health crisis and experiencing adverse reactions to medications without proper attention from healthcare providers.
• Some reviews describe the facility as the worst mental health facility they have been to, with no access to therapists and inappropriate medication practices.
• One review specifically mentions being assaulted by a staff member while medicated.
• Warnings against sending children to the facility, with one detailed account of being beaten, abused, and bullied during a 7-month stay, leading to trauma and PTSD.

Positive Reviews:

• Some staff members are praised for being great workers.
• A review mentions a mostly positive mental health inpatient stay, with staff being accommodating and empathetic.
• Gratitude expressed for the care received during a 30-day stay in the military unit, with staff described as warm, patient, and caring.
• Appreciation for the care and healing received during a 10-day stay, with staff maintaining close communication and offering sympathy.
• Staff described as extremely compassionate and respectful, making patients feel safe.
• Positive experience with the PHP program, credited with saving a patient's life, though the IOP program received criticism.
• A review highlights a loved stay, praising the amazing and caring staff and the incredible patients, with the only complaint being about the cold air conditioning.