Pomeroy Living Northville Assisted & Memory Care

Positive Reviews:

• Many reviewers are impressed with the community, highlighting excellent care, great communication, and a cozy vibe due to its all first-floor layout.
• Employees, including those who have worked there for several years, express love for the community, citing a welcoming atmosphere, good staff, and a feeling of being treated like family by both corporate and staff.
• The environment is described as clean and friendly, with dedicated staff who have shown resilience, especially during COVID-19 challenges.
• Residents are said to be well cared for, with families noting superior customer service and genuine care for their loved ones' well-being.
• Activities and meals provided are appreciated, with specific praise for the engaging activities and delicious meals prepared by the chef.
• Staff members are commended for treating residents with respect, kindness, and concern, creating a supportive and integrated community for individuals with dementia.

Negative Reviews:

• One review reports a very negative experience, mentioning horrible management, lack of medical attention, and a tragic incident where a resident passed away without explanation.
• Another review criticizes the staff for neglectful behavior, such as prioritizing personal phone use over resident engagement and failing to address concerns or assist with lost items.

Overall:

The majority of reviews are overwhelmingly positive, with employees and families praising the community for its care, atmosphere, and staff. However, there are a few serious concerns raised that potential residents and their families might want to consider and inquire about further.