Pointe Of North Gables

The Pointe at North Gables has received a mix of reviews from residents and their families. Many have praised the facility for its caring staff, beautiful location, and the range of activities available for residents. Families have expressed gratitude for the peace of mind they feel knowing their loved ones are well taken care of, highlighting the facility's efforts to maintain communication through video calls during difficult times like the Covid-19 pandemic. The staff, including individuals like Lonnie and Maybel, have been commended for their dedication and compassionate care.

Residents have described their experience as living in a clean and healthy environment, with direct and daily access to the owner and administrative staff, ensuring a responsive and respectful interaction. The facility's conversion from a hotel to an assisted living home has been noted for allowing natural light into residents' rooms, contributing to a pleasant living experience.

However, some reviews have raised concerns about the facility's condition and the level of care provided. Criticisms include observations of residents appearing emaciated, inadequate snacks, and the facility being described as old and run down. The quality of food and the lack of green spaces have also been points of dissatisfaction, with some calling the pricing overpriced for the services received.

Despite these criticisms, many reviews remain positive, with families and residents highlighting the excellent service, clean rooms, and the feeling of being treated like family. The facility's recent renovations and the staff's caring approach have been appreciated, making it a top consideration for those seeking assisted living options.

In summary, while The Pointe at North Gables has faced some negative feedback regarding its facilities and care quality, the overwhelming majority of reviews praise the staff's compassion, the facility's cleanliness, and the overall service provided to residents and their families.