Poets Walk Leesburg, Va

Summary of Reviews for Poet's Walk Memory Care Community:

• Some reviews highlight concerns about being understaffed and lack of response to emergency situations.
• Many reviewers praise the community for its dedicated staff, great leadership, and the quality of care provided, especially for memory care.
• The facility's location, layout, and cleanliness receive positive mentions, with the community described as beautiful, clean, and welcoming.
• Residents seem to enjoy a variety of activities, good food, and the overall environment, contributing to a positive living experience.
• Staff members, including those in leadership and support roles, are frequently commended for their friendliness, helpfulness, and dedication to residents.
• Some reviewers express satisfaction with the personal attention and care their loved ones receive, noting improvements in their conditions.
• Concerns are raised about management and staff turnover, with some families experiencing challenges in communication and care standards under new management.
• There are allegations of neglect, unethical behavior, and dissatisfaction with family relations and management, leading some to move their loved ones out of the facility.

Overall, while many reviews are positive, highlighting the caring staff and quality of the facility, there are significant concerns regarding staffing, management, and the consistency of care.